Terms and Conditions

Terms and Conditions

Ticket Purchase and Use

  • Ticket Validity: Tickets are valid only for the date and time specified.
  • Non-Transferable: Tickets are non-transferable and can only be used by the person whose name appears on the ticket.
  • Refunds and Cancellations: Refunds and cancellations must be requested at least 24 hours before the scheduled departure. Fees may apply.

Baggage

  • Allowance: Each passenger is allowed one carry-on and one checked bag.
  • Liability: La Cubana Xpress is not liable for lost or damaged baggage beyond the limits established by applicable laws.

Conduct

  • Behavior: Passengers must behave in a manner that does not disturb others.
  • Prohibited Items: The following items are prohibited on our buses: hazardous materials, illegal substances, and firearms.

Safety and Security

  • Compliance: Passengers must follow all safety instructions provided by the staff and posted on the bus.
  • Seat Belts: Passengers are required to wear seat belts at all times where available.

Delays and Cancellations

  • Responsibility: La Cubana Xpress is not responsible for delays or cancellations due to weather, traffic, or other unforeseen circumstances.
  • Notification: In the event of a delay or cancellation, we will notify passengers as soon as possible.

Privacy

  • Data Use: Personal information collected during ticket purchase will be used solely for the purpose of providing our services and will not be shared with third parties without consent.

Amendments

  • Changes: La Cubana Xpress reserves the right to amend these terms and conditions at any time. Changes will be posted on our website and will take effect immediately.

Acceptance

  • Agreement: By purchasing a ticket and boarding our bus, you agree to these terms and conditions.