Ticket Validity: Tickets are valid only for the date and time specified.
Non-Transferable: Tickets are non-transferable and can only be used by the person whose name appears on the ticket.
Refunds and Cancellations: Refunds and cancellations must be requested at least 24 hours before the scheduled departure. Fees may apply.
Baggage
Allowance: Each passenger is allowed one carry-on and one checked bag.
Liability: La Cubana Xpress is not liable for lost or damaged baggage beyond the limits established by applicable laws.
Conduct
Behavior: Passengers must behave in a manner that does not disturb others.
Prohibited Items: The following items are prohibited on our buses: hazardous materials, illegal substances, and firearms.
Safety and Security
Compliance: Passengers must follow all safety instructions provided by the staff and posted on the bus.
Seat Belts: Passengers are required to wear seat belts at all times where available.
Delays and Cancellations
Responsibility: La Cubana Xpress is not responsible for delays or cancellations due to weather, traffic, or other unforeseen circumstances.
Notification: In the event of a delay or cancellation, we will notify passengers as soon as possible.
Privacy
Data Use: Personal information collected during ticket purchase will be used solely for the purpose of providing our services and will not be shared with third parties without consent.
Amendments
Changes: La Cubana Xpress reserves the right to amend these terms and conditions at any time. Changes will be posted on our website and will take effect immediately.
Acceptance
Agreement: By purchasing a ticket and boarding our bus, you agree to these terms and conditions.